Residents

Serious disturbances

The responsibilities and obligations of the tenant and landlord are set out not just in the Finnish Act on Residential Leases and general rules relating to good practices, but also in the City of Helsinki’s code of conduct and in the property’s code of conduct. The property’s code of conduct was drawn up to promote residents’ enjoyment of their homes, health, and safety, so that everyone would have an equally pleasant time living in their homes. That is why adhering to it benefits everyone. The property’s code of conduct is usually available on the building’s noticeboard. You can also request it from the building’s property manager.

Tenants are also responsible for making sure that their guests adhere to the Act on Residential Leases and codes of conduct.

Disruptive lifestyle

When you live in an apartment managed by a property company, you may hear normal noises associated with everyday life from the yard, stairwell, or neighbouring apartments from within your apartment. All tenants are encouraged and advised to show consideration to others in the way they live. When moving around your apartment, keeping pets, playing or listening to music, hosting parties, exercising, or doing noisy work, to give just a few examples, it is worth considering how much the noise will carry to other parts of the building.

The housing association’s code of conduct states the hours when the residents must be quiet and are expected to avoid creating unnecessary noise. Silence must be respected, usually from 10 pm to 7 am. Of course, being a good neighbour means not causing a disturbance at other times as well. This means that the creation of unnecessary noise must be avoided at other times as well.

In the event of serious or repeated disruptions, the resident who has been subjected to the disturbance contacts the housing company’s property manager and completes a free-form notification of the disturbance or reports the disturbance by using the housing association’s disturbance notification form. The notification must be signed by the occupants of two different apartments.

Disruptive smoking

Residents can submit a notification about disruptive smoking if tobacco smoke passes through into their home in a disturbing way. The notification should be submitted to the housing company’s property manager for possible investigations and further measures.

In the event of serious or repeated disruptions, the resident who has been subjected to the disturbance contacts the housing company’s property manager and completes a free-form notification of the disturbance or reports the disturbance by using the housing association’s disturbance notification form. The notification must be signed by the occupants of two different apartments.